Bypass codes may be printed out and carried with you (e.g., in your wallet or purse) or stored in a secure location. Bypass codes – these are generated from the NetID+ self-service site and are intended to be used as a “rescue” mechanism, when you don’t have access to any of your registered devices.Generating a new batch of SMS passcodes invalidates the previous batch. SMS passcodes are single-use, and must be used in the order they are listed in the message you receive the NetID+ site will prompt you to use the next code in the batch by providing the starting digit (e.g., “Next SMS passcode starts with 4”). You can send a new batch anytime, via the “send more” link on the NetID+ login page, or via the NetID+ self-service site (each SMS-capable device will have a “send passcodes” button). SMS passcodes – these are sent to your registered device via SMS text message, and are always sent in a batch of 10.Duo Mobile passcodes – these are one-time-use passcodes generated within the Duo Mobile app they can be generated by tapping the “key” button within the app.Here are the type of passcodes available to you, and how they can be generated: What if I don't have access to any of my enrolled devices?Īny type of passcode can be used anytime you see a “Passcode” field on the NetID+ login page. You can also print out more bypass codes. You can remove your lost phone and configure a new device for future logins. After completing NetID+ login, you can go to the “Manage your Account” page to manage your NetID+ devices. Those bypass codes will allow you to complete NetID+. The owner of that phone can communicate the code to you, and you can enter the code into this application to produce a list of ten bypass codes. When you choose the lifeline you would like to use (you may have more than one configured), a verification code will be sent by text message or a phone call to that phone. After you log in, you will see an option to “Use a Lifeline”. A Lifeline phone usually belongs to somebody you trust and with whom you can easily communicate.įor example, if you lose your phone and need to use NetID+, you can log in to the NetID+ management site using just your NetID and password. Therefore, you have the opportunity to report any Duo Mobile problems you are experiencing here at the end of the post, which means that other users or we can give you help.You can configure phones that can be used as Lifeline devices when your regular devices are unavailable. Duo Mobile Report a problemĪlthough you can contact the support of Duo Security, the support doesn’t always respond in German or promptly. After the restart, the elements are reloaded and quite a few errors will already disappear. Therefore, it is always a first helpful measure to completely restart the smartphone or tablet. What to do about Duo Mobile problems & Troubleshoot?Īfter updating the operating system or updating Duo Mobile, these changes can cause problems. In many cases it is very helpful to restart the device in order to be able to fix some errors or problems. But of course this only works if it is an error in the app and not because of your system.īasically, it is recommended to always pay attention to install the latest Duo Mobile update on your smartphone. Of course, the developer Duo Security tries to fix them. These were the most common Duo Mobile problems we may have that may not be the only ones.
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